Terms of service

Last updated: 20 October 2026

Who provides FrameAmour

FrameAmour is provided by Hummus Collective, LLC, a Delaware limited liability company in the United States. In these terms, “we”, “us” and “our” mean Hummus Collective, LLC.

Registered office: 131 Continental Dr, Suite 305, Newark, Delaware 19713, USA.

For support, refunds, privacy questions or complaints, email hello@frameamour.com. FrameAmour is a product of Hummus Collective, with public attribution to Anna Ferrazzini / Hummus Collective.

Launch status

New purchases are currently paused. Independent media recovery and its retention schedule are still being verified. Keep independent copies of your originals. We will update these terms before opening paid purchases. Existing customers retain their applicable rights.

Using FrameAmour

FrameAmour lets couples collect wedding photos and videos in a private gallery. Gallery owners manage the gallery through an account. Guests join through an invitation link or QR code without creating an owner account.

You must be at least 18 to create an account, buy a gallery or use FrameAmour directly as a guest. Adults may upload photos depicting children only with the permissions required by applicable law, including parent or guardian permission where required. Children must not use the service independently.

Keep your credentials and invitation links secure. Provide accurate account and wedding information, and contact us if you suspect unauthorised access. These terms apply to gallery owners and participating guests. Our Privacy Notice explains how we handle personal information. Accepting these terms does not give blanket consent to optional processing.

Packages, payment and storage

Collect costs USD59 and includes 20 GB of original storage and one album. Remember costs USD79 and includes 40 GB and one album, plus the voice guestbook and missing moment requests. Celebrate costs USD109 and includes 80 GB total shared across three albums, each with its own name, cover and QR/link, connected through one celebration page. Suggested guest counts are guidance, not guest limits or a guarantee that storage is sufficient.

Every package includes photos and videos, original downloads, a QR code, printable card, privacy controls and slideshow. The package's storage allowance applies across the whole purchase. Uploaded originals count towards that allowance. Guests are not charged to participate. File formats and size limits are shown in the service. A viewing copy may not be available for some files; the original download is the fallback. Keep independent copies of important media.

Displayed package prices are final USD totals including applicable tax. We do not add applicable tax above those totals. Your bank may apply its own conversion or other fees. Stripe processes payment; our application does not store full card numbers or card security codes. There is no unpaid trial or automatic charge. Contact hello@frameamour.com if you are charged but cannot access your purchase.

Paid preview, wedding dates and activation

Enter the wedding date before preview uploads. The wedding must be within 18 calendar months of the original direct purchase. Before full activation, the whole purchase allows 10 photos and two videos within 250 MB combined originals. Each preview photo may be up to 20 MB. Each preview video may be up to 100 MB and 60 seconds. Remember and Celebrate also allow two voice messages, up to 60 seconds and 5 MB each, within that same 250 MB. These limits are not multiplied by guest or album.

Full activation becomes available 14 days before the wedding and requires your explicit action in the account. Payment or the passage of a date alone does not activate the gallery. Activation ends the ordinary cancellation refund promise below; mandatory consumer rights and technical failure remedies still apply.

One wedding date change is available through support. The new wedding must stay within the original booking deadline. A date change does not reset activation or refund eligibility. An activated gallery stays activated. The approved new wedding date is used for 12 months of postwedding storage, together with any additional years already purchased.

Guests may upload until expiry, subject to the available storage and preview/activation limits. The couple may close and reopen guest uploads. Voice messages are limited to 60 seconds and 5 MB each after activation as well. Missing moment requests appear inside the guest gallery; they do not automatically email or message guests.

Upgrades and annual extensions

Package upgrades cost the price difference: Collect to Remember USD20, Remember to Celebrate USD30, or Collect to Celebrate USD50. They do not reset wedding dates, booking deadlines, expiry, activation or refund eligibility.

Celebrate can increase from 80 GB to 100 GB for USD29, 120 GB for USD49, or 160 GB for USD89. Existing extra storage is credited when moving between these levels: 100 to 120 GB costs USD20, 120 to 160 GB costs USD40, and 100 to 160 GB costs USD60. The launch maximum is 160 GB, shared across all three albums. Buying space adds no time: it expires with the gallery. Existing files remain accessible until expiry when storage is full; uploads that exceed the allowance are blocked. You can download and delete unwanted files to free space or choose an available paid upgrade.

You may buy one additional year only during the final 30 days before the current expiry. After renewal, another annual extension becomes available only in the final 30 days before the new expiry. It adds 12 calendar months to the existing expiry and extends all purchased storage together. Annual totals are Collect USD19, Remember USD39, and Celebrate USD69 at 80 GB, USD89 at 100 GB, USD109 at 120 GB or USD139 at 160 GB. These Celebrate totals already include the base renewal. No automatic renewal or late renewal is offered.

The owner dashboard shows the actual expiry instant. Viewing, uploads and downloads close at expiry. The cleanup period afterward does not provide further access or a renewal window.

Ordinary cancellation refunds

For a direct purchase, you may request an ordinary cancellation refund for any reason before explicitly activating. Email hello@frameamour.com from your account address with the gallery ID or purchase reference. You do not need to give a reason. If you cannot use that address, contact us so we can verify the purchase another way. An eligible request remains timely if we read it later.

We initiate an eligible refund without undue delay and within 30 calendar days after receiving the request and information reasonably needed to identify the purchase. Any shorter mandatory deadline applies, including the applicable 14 day reimbursement period for qualifying UK or EU statutory cancellations. Your bank determines when the credit appears.

We refund the eligible amount actually paid, including tax, to the original payment method without a FrameAmour administration or processing deduction. Currency conversion can affect the amount shown in another currency. A refund ends the associated gallery service. Download anything you want to keep before the refund is processed; choosing not to download does not remove a refund entitlement. Active media is erased within 30 calendar days after closure. Limited transaction, legal and deletion records may remain for their separate necessary purposes.

After activation, ordinary cancellation is outside this voluntary promise. Mandatory cancellation rights and remedies for defective or undelivered service continue to apply. Contact us about technical problems so we can investigate an appropriate remedy.

Statutory cancellation rights

Where applicable consumer law gives you a cooling off period for this purchase, you may cancel within that period even if the wedding day has passed. For qualifying UK and EU distance service contracts, this is generally 14 days from concluding the contract. We do not use these terms to obtain a waiver of mandatory rights or impose a FrameAmour cancellation fee.

To exercise a statutory cancellation right, send a clear cancellation statement to hello@frameamour.com or our registered office. You may use this optional format: “I wish to cancel my FrameAmour gallery purchase”, followed by your name, account email, purchase date, gallery ID and the date of your cancellation. Add a signature only if submitting on paper. Any statutory rule that treats a cancellation notice as timely when sent before the deadline continues to apply.

Gallery access and privacy

Media is stored in private storage, but a valid invitation link is an access credential. Anyone who obtains it may be able to enter the gallery. Share it only with intended participants. Owners can reset invitation links and control participation through the available settings.

Approved media and the name a guest provides may be visible to the owner and other participants according to the owner's settings. Private access does not prevent a participant from downloading, photographing or sharing material they can see. Previously issued temporary media links can remain usable for their short validity period after access changes. Resetting access cannot recover copies already downloaded.

Your photos and videos

You retain your ownership rights in uploaded content. You give us limited permission to store, copy, process, display and deliver that content to operate your gallery, including creating thumbnails, display copies and video preview frames. This permission ends when the content is erased, except for restricted backup copies during their expiry period or retention required by law.

This permission does not authorise public advertising use of your wedding media. Such use needs separate permission from the relevant rights holders and people depicted.

Upload only content you have the necessary rights and permissions to share. Do not upload unlawful, abusive, exploitative or infringing content, malware, or material that violates another person's privacy. Do not try to access another gallery without permission, bypass limits or interfere with the service.

We may remove content or restrict access where reasonably necessary to address misuse, protect people or comply with law. Where practical and lawful, we explain the restriction and provide a way to contact us.

If you appear in media and want it removed, use the removal request option or email hello@frameamour.com, identifying the gallery and item. We may request proportionate information to assess the request. Do not email sensitive media unless we arrange a suitable secure method.

Expiry, reminders and deletion

We send transactional expiry reminders to the owner's account email approximately 30 days, 7 days and 1 day before expiry. A reminder includes the expiry date and a route to sign in, download originals and buy an annual extension during that final 30 day window before expiry. Check your account email and spam folder. Keep an independent copy; reminder delivery can be affected by an incorrect address, filtering or a mailbox problem.

At expiry we close gallery access. We erase the media and associated content records from active storage within 30 calendar days after expiry. We do not currently promise that deleted media can be recovered. Independent media recovery and its retention schedule are still being verified, as explained in our Privacy Notice.

Gallery deletion does not necessarily delete an owner account or legally required transaction records. Our Privacy Notice explains those separate purposes.

Support

Email hello@frameamour.com. We aim to send a first reply within one business day, Monday to Friday, Dubai time. This is a first response commitment, not a deadline for resolving every issue.

Availability and our responsibility

We will provide FrameAmour with reasonable care and skill. Maintenance, internet connectivity and technical issues can interrupt access. We do not promise uninterrupted availability or support for every device or format. Supported formats and file size limits are shown in the service. Keep independent copies of important media.

We are responsible for loss or damage that is a reasonably foreseeable result of our breach of these terms or failure to use reasonable care and skill, subject to applicable law.

Nothing in these terms excludes or restricts liability for fraud, fraudulent misrepresentation, deliberate wrongdoing, gross negligence, death or personal injury caused by negligence, or any liability or consumer remedy that cannot lawfully be excluded or restricted. Contact us promptly about a service problem so we can investigate and provide an appropriate remedy.

Ending service and changes

You may request gallery or account deletion by contacting us, and may use the available gallery deletion controls. The refund rules govern whether payment is refundable. We may suspend or end access for a serious breach or where required by law, taking proportionate action and respecting applicable consumer rights.

We may update these terms for future purchases. Material changes affecting an existing gallery will be communicated as required by law. We will not retrospectively reduce the purchased gallery period or refund promise without your agreement, except where a change is legally required.

Governing law, courts and complaints

Delaware law governs these terms, subject to the mandatory consumer protections that apply where you habitually live. This choice does not remove protections that applicable law does not allow you to waive.

The competent state and federal courts in Delaware have nonexclusive jurisdiction where jurisdiction is otherwise lawful. You may also bring proceedings in the courts available to you under mandatory consumer law, including your home courts where those rules apply. We may bring a claim against a consumer only in a court permitted by applicable law. These terms do not require private arbitration or waive a right to participate in proceedings that the law protects.

Send complaints to hello@frameamour.com. Contacting us does not prevent you from using a regulator, consumer complaint process or court available under applicable law.